Customer Service Award

The Customer Service Award looks to recognise outstanding levels of care, delivery and support for customers supplying vehicles, trailers, parts or maintenance to operators of commercial vehicles.

The pandemic taught many businesses that communication is key to survival, the judges will look for evidence of outstanding levels of customer service at this difficult time – be it in levels of vehicle uptime, above industry-average inspection pass rates, solving a problem for a particular customer or going above and beyond business as usual to meet the commercial vehicle fleet needs of a client.

The judges will especially want to see customer testimonials, which will remain anonymous outside of the judging panel, be it a single case study or from numerous customers – with no weighting given to either option.

Entries should be no more than 1,000 words, not including testimonials.